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Knowledge Base > BuddyWeb > What do I do when Buddy fails to launch from BuddyWeb?

What do I do when Buddy fails to launch from BuddyWeb?

If you are running BuddyWeb and see the following error: "There was a problem trying to launch Buddy. Please check your installation." it is possible there is a communication problem between Buddy and BuddyWeb.

Buddy uses the localhost address to communicate back to BuddyWeb with information about the current test. If you do not have localhost defined in your /etc/hosts file, BuddyWeb will fail.

Make sure the /etc/hosts file contains the following line: 

127.0.0.1     localhost

Once you have added that line somewhere in the file, restart BuddyWeb and try running the package again. 

# /etc/init.d/buddyweb restart

If you continue to experience problems, contact support@qacafe.com.