TR-369 Training - An overview of the User Services Platform (USP/TR-369)

Watch our full webinar overview of USP with our special guests from ARRIS

The User Services Platform (TR-369) - the evolution of TR-069

The User Services Platform (USP), defined in TR-369, is a protocol developed by the Broadband Forum to manage, monitor, upgrade, and control all kinds of connected devices. The latest version of the specification is published publicly at

“Connected devices” is a very broad term, but the protocol applies to a vast array of network connected CPE and consumer electronics, including gateways, routers, set-top-boxes and voice systems, Wifi APs and mesh systems, smart home hubs, and smart home end devices. Use cases for the protocol include (from

  • Perform lifecycle management of consumer connected devices

  • Enable IoT and consumer electronics upgradability for critical security patches

  • Bootstrap and configure newly installed or purchased devices and virtual services

  • Let customer support monitor and troubleshoot connected devices, services, and home network links

  • Easily map the home network to control service quality and monitor threats

  • Securely control IoT, smart home, and smart networking functions locally or from the Cloud

  • Enable multi-tenant management and control

These may sound similar to the use cases of TR-069, (also known as CWMP), and they are. USP represents a natural evolution of CWMP, a sort of “TR-069 2.0” intended to be faster, lighter weight, more secure, and applicable to more types of consumer devices as well as virtualized networks. Here’s a brief overview of how it works and how it compares to TR-069.

Note: some of the discussion below assumes familiarity with CWMP/TR-069. For an in depth look at TR-069, watch and read our TR-069 training series.

Overall architecture

USP consists of a network of Controllers and Agents that manipulate “Service Elements”. Service Elements are one or more objects defined in the Agent’s supported data model, and exposed as the Agent’s instantiated data model. A Controller may be an Autoconfiguration Server (ACS) similar to TR-069, or controlled by an application service provider to control specific elements, or even a Controller on a smartphone or in the gateway to manipulate elements in the user’s network.

Protocol stack

USP Protocol Stack

USP Records

All USP messages are encapsulated in a USP record. These records are used to guarantee integrity of the USP messages and provide a layer of security when security can’t be accomplished at the message transport layer. USP Records allow an optional Session Context that allows for protected messages (payloads) and the segmentation and re-assembly of USP messages when large messages need to traverse intermediate proxies.

Message transport agnostic

TR-069 is bound heavily to HTTP. In the design of USP, there was a desire to ensure that the protocol be cleanly layered so that transport of USP messages could be accomplished over multiple “transports” (the term Message Transfer Protocol was adopted to differentiate between message transport and the actual OSI transport layer). Message Transfer Protocols (MTPs) defined for USP 1.0 include the COnstrained Application Protocl (CoAP), the Simple Text-Oriented Messaging Protocol, and WebSockets over HTTP.

Protocol buffers encoding

Rather than sending XML documents over HTTP, USP makes use of Protocol Buffers to encode messages in transport. Protocol Buffers encoding is binary, and ends up saving significant space. It also has advantages over JSON as the encoded fields are defined in one or more schemas (.proto files) that each endpoint can use to encode or decode messages reliably and interoperably. In USP, there is a schema for the USP Record (usp-record.proto) whose payload field contains a USP Message (usp-msg.proto).

For example, this is the Get message from the usp-msg.proto schema:

message Get {
  repeated string param_paths = 1;

message GetResp {
  repeated RequestedPathResult req_path_results = 1;

  message RequestedPathResult {
    string requested_path = 1;
    fixed32 err_code = 2;
    string err_msg = 3;
    repeated ResolvedPathResult resolved_path_results = 4;

  message ResolvedPathResult {
    string resolved_path = 1;
    map<string, string> result_params = 2;

Major Features of USP

Backwards compatibility with Device:2

One of the development goals of USP was to serve as a natural evolution of TR-069, allowing TR-069 users to seamlessly migrate to USP without having to re-architect their OSS/BSS or device/driver integration. USP makes use of the Device:2 data model with some modifications to allow the definition of commands and events with the data model.

Reduced, flexible message set

USP attempts to handle both RESTful and non-RESTful situations with a reduced message set that is made extensible by moving many operations into the Device:2 data model. As such, it includes CRUD (Create, Read, Update, Delete) based operations, plus a Notify message for notifications to be sent from the Agent to a Controller, and a Operate message to call functions (commands) defined in the Agent’s supported data model. These messages include:

  • Add - used to create new instances of multi-instance objects in the Agent’s instantiated data model.
  • Set - used to alter the state of an object’s parameters in the Agent’s instantiated data model.
  • Delete - used to remove instances of objects in the Agent’s instantiated data model.
  • Get - used to retrieve the value of one or more parameters of objects in the Agent’s instantiated data model.
  • GetInstances - used to retrieve the instances and instance identifiers of objects that can have multiple instances in the Agent’s instantiated data model.
  • GetSupportedDM - used to retrieve information about the Agent’s supported data model, including the supported objects and their parameters, commands, and events.
  • GetSupportedProtocol - used to retrieve the USP versions the Agent supports. In version 1.0, the only valid value is 1.0.
  • Notify - used by the Agent to alert a Controller of events that were triggered based on one or more subscriptions that a Controller configures in the Agent. These include some standardized messages such as ValueChange, ObjectCreation, ObjectDeletion, OnBoardRequest, and OperationComplete, plus a generic Event notification to carry information about object specific events defined in the Agent’s supported data model. Events that were defined in CWMP but are now defined in the Device:2 data model include things like BOOT, TRANSFER_COMPELTE, etc.
  • Operate - used to call functions (called commands) defined by objects in the Agent’s supported data model, including a way to provide arguments to those commands, and retrieve return arguments. The mechanism includes support for both synchronous and asynchronous operations; the former returns arguments as part of the OperateResponse from the Agent, and the latter may return arguments in an associated OperationComplete event. Examples of operations that were RPCs in CWMP, but commands in USP, include things like Reboot(), Download() (which operates on Device.Firmware instances), etc.

Lighter weight messages

We mentioned above that Protocol Buffers saves space on the wire by creating standardized fields that are binary encoded in transport. This reduces complexity significantly.

In addition, USP messages that use the Device:2 data model (defined originally for CWMP) makes use of several features that reduce the amount of object path information that needs to be sent by the Controller and returned by the Agent:

  • Relative paths - USP uses the concept of “relative paths” when addressing objects or parameters in the Agent’s database. For example, let’s say a Controller made a Get request on the Device.Wifi.SSID.1. object, in order to retrieve all of the parameters of the SSID. In CWMP, this would require the CWMP Endpoint to return:
Device.Wifi.SSID.1.Enable = <value>
Device.Wifi.SSID.1.Status = <value>
Device.Wifi.SSID.1.Alias = <value>
Device.Wifi.SSID.1.Name = <value>
Device.Wifi.SSID.1.LastChange = <value>
Device.Wifi.SSID.1.LowerLayers = <value>
Device.Wifi.SSID.1.BSSID = <value>
Device.Wifi.SSID.1.MACAddress = <value>
Device.Wifi.SSID.1.SSID = <value>
Device.Wifi.SSID.1.Upstream = <value>

And more, for every sub-object of the SSID object.

In USP, the Agent only needs to return:

  Enable = <value>
  Status = <value>
  Alias = <value>
  Name = <value>
  LastChange = <value>
  LowerLayers = <value>
  BSSID = <value>
  MACAddress = <value>
  SSID = <value>
  Upstream = <value>

Etc., for the remaining parameters, sub-objects, and their parameters in the Agent’s database.

  • Addressing by key - Secondly, USP provides new ways of addressing instances of objects. Rather than try to wrestle with instance numbers, USP allows the addressing of an object instance by the object’s unique key. For example, the Device.NAT.PortMapping table has a unique key made up of three parameters; RemoteHost, ExternalPort, and Protocol. A particular PortMapping could be addressed as:


If the instance number was not known or to keep consistency with multiple managed devices.

  • Search Expressions - Lastly, USP provides a complex yet powerful means of searching through a set of objects for only those objects who have parameters that match certain criteria. For example, you could have the Agent return IPv4 Addresses for all IP Interfaces with a Normal type and Static addressing type that have at least 1 Error Sent with the following search expression:


Search expressions can be much more complex than this, of course, and include different operators and other complex syntaxes defined in the specification.

Optional session context with fewer round-trips

In USP, sessions are optional and used for security and integrity purposes. Even when sessions are used, communication channels are “nailed up” so that there’s no need to establish a USP session for every message. Moreover, there is no need for Connection Requests to initiate communication sessions, since Controllers can send messages (which results in session initiation, if desired) directly to an Agent at any time.

Our own developer Tucker made a hilarious graphic that contrasts the “noisiness” of TR-069 versus USP:

TR-069 vs. USP conversation length

Multi-Controller architecture

Lastly, USP opens the doors to a vastly more flexible ecosystem by exploding the one-to-one relationship that existed between a CWMP Endpoint and an ACS in TR-069. A given USP Agent can be manipulated by multiple Controllers, which may be in a Service Provider’s operational network (like today’s ACS), a Controller operated by a 3rd party application vendor, a Controller on a gateway facing the LAN, or even on an end-user’s smartphone.

USP accomplishes this by assigning access control rights to each Controller. This is configurable in the data model using the Device.LocalAgent.ControllerTrust. object, which allows the definition of Roles that may or may not apply to different objects and parameters in the Agent’s database.

For example, a Service Provider may have access rights to upgrade the firmware on a device that they have deployed in the end-user’s network. When giving monitoring control to the end-user, who wants to see a report of connected hosts, the Agent may limit a Controller on the end-user’s smartphone so it can’t accidentally mess with the firmware or other critical configuration aspects.

Testing and USP?

The CDRouter USP add-on contains test cases to validate your USP implementation, and is frequently updated with new test cases produced by the Broadband Forum. In addition, it has exhaustive validation for your implementation of the Device:2 data model. QA Cafe was involved in the development of USP early on and has built a solid base of expertise to assist you in your own development.

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Learn more

Our USP training series is updated in real-time as we produce new articles. Come back often for updates or subscribe to our newsletter for more.

  1. High-Level Overview and Webinar
  2. Architecture and Use Cases
  3. USP Endpoints
  4. The USP Data Model
  5. Using Path Names
  6. USP Records and USP Messages
  7. The USP Add Message

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